Refund policy

Refund and Return Policy

At Shifted Stickers, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer the following refund and return policy:

1. General Terms

  • Our refund and return policy applies only to products purchased directly from Shifted Stickers, either through our website or in-store.

  • By making a purchase, you agree to the terms outlined in this policy.

2. Eligibility for Returns and Refunds

  • Returns are accepted within 7 days from the date of purchase or delivery. After this period, unfortunately, we cannot offer a refund or exchange.

  • To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. You will also need the receipt or proof of purchase.

3. How to Request a Return or Refund

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at shiftedstickers@gmail.com. Include your order number, product details, and the reason for the return.

  2. Return Authorization: You will receive a return authorization and instructions on how to return your item. Please do not return any items without first obtaining authorization.

  3. Ship the Item: Once authorized, securely pack your item and ship it back to 87 Ramsgate Rd, Ramsgate NSW 2217 within 10 days. Return shipping costs are the responsibility of the customer unless the product is defective or was sent in error.

4. Refund Process

  • If your return is approved, we will process your refund within 3+ business days.

  • Refunds will be issued to the original payment method.

  • Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item, defective product).

5. Exchanges

  • If you would like to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired product. We will send you a refund for the returned item once it is processed.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at shiftedstickers@gmail.com, and we will assist you with the return process. We may offer a replacement, exchange, or full refund depending on the situation.

7. Canceling an Order

  • If you wish to cancel an order before it ships, please contact us immediately at shiftedstickers@gmail.com

8. Exceptions

  • We reserve the right to refuse returns or issue partial refunds in cases of abuse or misuse of this policy, including returns of items that are no longer in original condition or have been damaged by the customer.

9. Contact Us

If you have any questions regarding this Refund and Return Policy, please contact our customer service team at:

  • Email: shiftedstickers@gmail.com

Disclaimer

This policy is subject to change at any time without prior notice. Please check for updates periodically.